Terms of Use

1. Acceptance

By using FileMorph (the "Service"), you agree to these Terms of Use. If you do not agree, do not use the Service.

2. Description of Service

FileMorph is a file conversion and compression service. The Community Edition is provided free of charge, without warranty, and without SLA commitments.

3. Acceptable Use

You may not use the Service to:

• Upload files that contain malware, exploits, or illegal content
• Attempt to circumvent rate limits or security controls
• Use the Service for automated large-scale processing without prior agreement
• Infringe third-party intellectual property rights through the files you process

4. Disclaimer of Warranties

The Service is provided "as is" without warranty of any kind, express or implied. We do not guarantee uptime, accuracy of conversion results, or fitness for a particular purpose.

5. Limitation of Liability

To the extent permitted by applicable law, the operator of FileMorph shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of the Service.

6. Open Source License

FileMorph is open source software licensed under the GNU Affero General Public License v3.0 (AGPLv3). The source code is available at github.com/MrChengLen/FileMorph.

7. Governing Law

These Terms are governed by the laws of the Federal Republic of Germany. Place of jurisdiction is Hamburg, Germany.

8. Subscriptions (Cloud Edition)

Paid plans (Pro €7/month, Business €19/month) are billed monthly via Stripe and renew automatically until cancelled. You may cancel at any time through the Stripe customer portal linked from your account dashboard; cancellation takes effect at the end of the current billing period and you retain access for the remainder of that period.

Refunds are not issued for partial billing periods. In the event of a documented service outage exceeding 24 hours within a single billing period, you may request a discretionary credit by contacting: [email protected].

Payment processing is handled by Stripe Payments Europe Ltd.; Stripe's terms apply to the processing of your payment details.

9. Right of Withdrawal (Consumers)

If you are a consumer (a natural person entering a contract for purposes outside your trade, business or profession) and reside in the European Union, you have the statutory right to withdraw from a paid subscription within fourteen (14) days of contract conclusion — the date your first Stripe payment is confirmed — without giving any reason.

To exercise the right of withdrawal, send an unambiguous statement to: [email protected] — for example: "I hereby withdraw from the contract concluded on [date] for the FileMorph [Pro / Business] subscription." Including your registered email address speeds up identification of your account.

Early expiration of the right of withdrawal: Pursuant to § 356 (5) BGB, the right of withdrawal expires when we begin executing the contract — i.e. when paid-tier API access becomes available — provided you (a) expressly consented to this and (b) acknowledged that you lose your right of withdrawal upon full performance. By ticking the dedicated waiver checkbox on the pricing page before being redirected to Stripe checkout, you give such consent. Without this acknowledgement, the standard 14-day withdrawal protection applies. The Community Edition (free of charge) is not subject to a right of withdrawal because no contract for paid services is concluded.

10. Contact

For questions about these Terms, contact: [email protected].